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Of course that completely ignores the fact that it costs Apple nowhere near $329 to replace the screen of a iPhone XS Max. So if a customer pay $199 for AppleCare+ for their iPhone XS Max and brings it in to replace the screen, paying just $29 instead of the $329 out-of-warranty costs, Apple reckons it has just lost $101 – because that’s what the customer would have paid if they didn’t have a warranty. Additionally, repairs that do not properly replace screws or cowlings might leave behind loose parts that could damage a component such as the battery, causing overheating or resulting in injury.”Įven accounting for Apple’s BS however, how does it justify the claim that it is actually losing money on its repair business, despite charging multiples of what every other repair business does?Įasy: it counts its own ridiculous repair costs as what customers would have paid had they not taken out its over-price warranty. It goes on: “Repairs performed by untrained technicians might not follow proper safety and repair procedures and could result in improper function, product quality issues or safety events. “Apple has spent time and money to make Apple devices incredibly user friendly-but they are still complex, very technical machines.” “Our goal is to achieve a safe and reliable repair for our customers, whether that repair is done by Apple or a service provider designated by Apple,” the company waxed lyrical. It’s nonsense but for some reason it’s effective, especially when people spend small fortunes on beloved electronics. And Apple has put plenty of controls on both the course and any subsequent evaluation and approval of people that want to repair its products independently.Īpple defends this blatant market control in a dozen different ways in its responses, painting a picture of super-complex machinery that requires specialist and highly trained technicians.
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But even now someone at such an outlet has to go through an official Apple repair course before they’re allowed to touch its products. That has resulted in a slow and carefully controlled expansion of independent repair shops approved by Apple. And it has gone to some lengths to discourage any repairs to its products outside of those authorized outlets or its own stores.īut people have grown fed up with the situation – hence the congressional review. In short, Apple has, for years, carefully restricted the number of repair shops that can service its products in order to maintain artificially high prices – prices that it often sets for its authorized outlets.
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OK, you say, why not just go to a non-Apple repair shop? And here is how we ended up with a House Judiciary subcommittee demanding answers of Apple’s repairs program as well as the “authorized” Apple repair shop program.
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That’s right, by charging crazy sums of money to do repairs, Apple justifies its crazy extended warranty prices. You may get charged per hour – at an eye-watering rate of anywhere between $45 and $140 an hour, or get a flat rate of, say, $450 for a new MacBook hard drive. Why would anyone in their right mind pay such high warranty costs? Because if you don’t have a warranty and you need a repair to a screen or hard drive or battery, you’ll wish you did pay for AppleCare+ because a single trip will cost you more than the entire extended warranty.
Apple computer repair costs mac#
In fact, the plant has been operating since 2013 churning out Mac Pros. President Donald Trump claimed on Wednesday he had just opened a new Apple factory in Austin, Texas.